After Sales Services

1. After the equipment is accepted, the warranty period of the whole machine is one year. If there are any problems with the system during the warranty period, our company's technical engineers will provide telephone or video services at any time.
2. During the warranty period of the equipment, our company is responsible for providing free replacement parts and repair services for any damage or damage caused by the quality of the equipment itself. The transportation costs of the parts shall be borne by the customer, except for conventional consumables (such as optical lenses, protective lenses) and accidents caused by user's illegal operation.
3. Our company provides lifelong maintenance services for the products provided, and provides daily consultation and guidance on equipment at any time. Outside the warranty period, our company still provides customers with extensive and preferential technical support and spare parts supply.
4. Our company reserves high-quality operation and maintenance technicians who have been strictly trained by our company for customers for free for a long time, and is always ready to serve customers. Solve the troubles of customers looking for technicians.
5. After the equipment leaves the factory, our company regularly tracks and records the relevant information of the user's use of the equipment. After the equipment maintenance service is completed, our company will report the cause of the fault, remedial measures, completion of maintenance and restoration time and date to the demander.
6. Our company promises to inform the demander of software upgrades in a timely manner and provide software upgrade services free of charge.
7. Our company regularly arranges technicians to provide free technical return visits to users.

The company provides free technical training. After installation and commissioning, our company's technical personnel will provide technical training for your company's operators for no less than 2 days until the operators can use the equipment normally. The main training contents are as follows:
1) Basic knowledge and principles of lasers;
2) The structure, operation, maintenance and care of lasers;
3) Electrical principles, operation, programming and general fault diagnosis of CNC systems;
4) Laser welding process;
5) Equipment operation and daily maintenance;
6) Laser processing safety education.An empowered workforce is a productive workforce and that is why employees should be given the tools they need to operate production lines with confidence.

Heavth are happy to provide on-site training for selected machinery and brands, either by our local team or with the assistance of our key suppliers. This can be tailored to suit the various levels and skills of staff within a client’s company, including technicians, operators, technologists, marketers and purchasing employees.

The Heavth philosophy is that customer Technical Service is part of the complete package that we offer, and should be part of the on-going relationship after a purchase. With this in mind, clients have access to a team of technicians who can provide mechanical, electrical and control support, upon request.

Among the many things Heavth’s support team can help with, we can:

●Provide on-site (at customer’s facilities) maintenance service for a selection of machines; Refurbish selected machines in Heavth workshop or on site; Carry out scheduled on-site Audits and\or maintenance activities for selected brand/machines as part of a preventive maintenance service;
●Give breakdown maintenance support;
●Complete part-identification/inventory control and reduction activity.
●Perform installations and commissioning of machines or systems.
Get in touch today and discover how your company can benefit from the Heavth experience.

We provide product size, electrical performance, appearance design, operation interface and other aspects to customize the equipment.